FAQs

Q: I am interested in trading in my old fitness equipment for new equipment, what should I do?
A: Fitness Exchange accepts trade-in's! Please complete the trade-in form. Trade-in Form.

Q: Do I have to live in your area to do a trade-in?
A: For trade-in’s to be practical, you need to be within driving distance of up to approximately 60 miles.

Q: I am only interested in selling or giving away my old equipment, what now?
A:  Please complete the trade-in form and note that the item is for sale or free in the description box. Trade-in Form

Q: My fitness equipment needs service, can you help me?
A: For fastest service please complete our Service Request form on our website.

Q: How often should I lube my treadmill?
A: Please consult your owner’s manual or the manufacturer’s website for information on how often and what type of lube to use on your treadmill. If you have lost your manual and cannot find the information on the manufacturer’s website, please Contact Us with your treadmill manufacturer, model and age or call our service department.

Q: Where does your used equipment come from?
A: The vast majority of our used equipment comes from trade-in’s. Some select items come from careful purchasing of pre-owned equipment. We have our technicians go over every used item and inspect it for proper operation before anything is put up for sale.

Q: Does your used equipment come with any warranty?
A: LIMITED WARRANTY (PERTAINS TO PRE-OWNED EQUIPMENT ONLY) Fitness Exchange, Inc. warrants to the original purchaser that this pre-owned Fitness Product will be free from mechanical defects in workmanship and materials for a period of ninety (90) days from date of purchase. See Terms & Conditions for more information.

Q: Do you offer extended warranties?
A: We offer Safeware extended warranties on most new and certified used fitness equipment for an additional fee.

Q: How can I purchase a Gift Card for your store?
A: Gift Cards are sold online and in store. Gift cards are always mailed free of charge, never have fees, and never expire!

Q: Do you rent or lease equipment?
A: We have rental and leasing plans available. If you are interested in renting please fill out our Rental Form. For lease information, please Contact Us and fill out a Lease Application.

Q: Do you offer financing?
A: Fitness Exchange offers flexible financing for personal use and we have many leasing options for commercial customers.

Q: Can you help plan my commercial fitness center?
A: Fitness Exchange provides free professional advice and consulting on planning, installing, and maintaining commercial fitness centers. We specialize in designing safe, efficient, cost-effective solutions for Corporate Fitness Centers, Apartments, Condominiums, Schools, Hospitals, Country Clubs, Police, Fire, and more. We can work with your space on our CAD system to lay out your room on paper to ensure you will be happy with the outcome before investing. We provide on-site operational and safety training for any installation. You can come to our showroom to see and try our equipment before making your decision. You can also leave confident knowing that we will be there for you after the sale to provide the service necessary to protect your investment.

Q: Can you explain your trade-in offer for my used equipment?
A: Trade-ins go through a rigorous inspection and refurbishing process that can be quite costly. Our process includes the cost of disassembly, removal, transport, reassembly and the cost to add a warranty. We perform cleaning, testing, parts, and repairs. We take trade-in's seriously and have a great deal invested in reselling your item.

Q: Do you provide in-home assembly?
A: Our factory-trained service team can provide local in-home assembly of your fitness equipment for an additional fee.

Q: Can you remove my old equipment?
A: Our factory-trained service team can remove your old fitness equipment for an additional fee.

Q: Can you move my fitness equipment?
A: Our factory-trained service team can move your fitness equipment. Please fill out our CONTACT FORM for a quote.